Front Desk Concierge

Fort Myers, FL

Full-time

Job Description

We are currently looking for a part-time -time resident service associate to join our amazing team! Must be willing to work variable hours between 5PM - midnight (subject to change)

This person will be responsible for leading the reception area/concierge and serving the needs of residents, visitors, and team by offering information and assistance in a friendly, efficient, and courteous manner.

Qualifications:

  • Free from illegal use of drugs.
  • Effective time management skills
  • Working knowledge and ability to apply professional standards of practice in job situations.
  • Knowledge of and demonstrated skills in general office procedures.
  • Strong organization skills; oral and written communication skills.
  • Ability to project a professional image.

Education/Experience:

  • At least two (2) years in the hospitality business or similar work setting preferred.
  • Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment. Typing of 30-40 wpm may be required if secretarial support is needed at the community.
  • Must enjoy working with the elderly and able to accept constructive criticism. Ability to interact with residents who are highly susceptible to common illness

Essential Job Functions:

  • Warmly greet all people entering the community in a courteous and professional manner
  • Check all daily visitors into the Accushield System
  • Accurately identify resident or team member for whom guests are visiting
  • Notify residents and team members when guests arrive
  • Develop list of preferences for residents and team members of how their guests should be received
  • Check overnight guests into guest suites utilizing Accushield, provide entry to suites,answer questions
  • Ensure the lobby is tidy and presentable at all times
  • Place daily newspapers and periodicals in delegated common areas and lobby
  • Offer all guests who are waiting a beverage of coffee or infused ice water
  • Schedule or request Valet pick-up from Porters for residents, guests, and visitors
  • Promotes positive image of community and serves as ambassador to visitors and team member
  • Be prepared to provide detailed answers to questions regarding community amenities, directions and services provided
  • Courtesy and consistently answers all incoming calls, allowing no calls to enter voice mail, and properly transfer to residents and team members
  • Maintains and updates log of emergency phone numbers
  • Responds to resident emergencies by calling or contacting appropriate internal and external parties according to establish protocol
  • Assist with disaster management communication activities during evacuations
  • Maintains and updates list of all resident contact information
  • Performs delegated typing, data management, and clerical functions
  • Performs activities with Residents

Job Types: part-time

Salary: $13.00 to $15.00 /hour

Application QuestionsYou have requested that Indeed ask candidates the following questions:

  • How many years of customer service experience do you have?
  • Which shifts are you available to work?
  • Are you comfortable working with Residents that have Memory issues?

APPLY TODAY!